Customer Service Specialist - Intellicare (Remote from Bali)

Join Intellicare as a Customer Service Specialist and become the voice of exceptional service for our valued clients. In this dynamic role, you will handle inbound and outbound calls, providing accurate, timely, and empathetic support to customers with diverse needs. Based in Bali, you will work remotely from any of our locations: Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. This is your chance to make a tangible impact on customer satisfaction while growing with a company committed to innovation and customer-centric solutions.

As a Customer Service Specialist at Intellicare, you will be the first point of contact for our clients, ensuring their queries and concerns are addressed promptly and professionally. You will leverage tools like Zendesk and Salesforce to manage customer interactions efficiently. This role offers a unique opportunity to contribute to a company that values its employees and clients alike, providing a supportive and collaborative work environment.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls, providing accurate and empathetic customer support.
• Manage customer inquiries and complaints, ensuring timely and effective resolutions.
• Utilize CRM tools like Zendesk and Salesforce to track and manage customer interactions.
• Collaborate with cross-functional teams to ensure seamless customer service delivery.
• Monitor and report on customer service metrics to identify areas for improvement.
• Provide training and support to new team members on customer service best practices.
• Stay updated with industry trends and best practices in customer service.
• Contribute to the development of customer service policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven track record of delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Proficiency in using CRM tools like Zendesk and Salesforce.
• Ability to work in a fast-paced, remote environment.
• Excellent problem-solving and decision-making skills.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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