Guest Experience Officer - Premium Serviced Residence in Jakarta

Join PT. Harapan Graha Niaga as a Guest Experience Officer and become the face of luxury hospitality at our premium serviced residence in South Jakarta. This is your opportunity to create unforgettable experiences for discerning guests in one of Jakarta's most prestigious addresses. As a Guest Experience Officer, you'll be the first point of contact for our guests, ensuring their stay is seamless and memorable.

Our premium serviced residence is a beacon of luxury and comfort, offering top-tier amenities and personalized services. You'll work in a dynamic environment where your dedication to guest satisfaction is paramount. With a focus on delivering exceptional service, you'll have the chance to grow within a company that values innovation and excellence.

In this role, you'll manage guest check-ins and check-outs, coordinate with housekeeping and maintenance teams, and ensure that every guest's needs are met with prompt and professional service. You'll also have the opportunity to contribute to the development of our guest experience programs, helping to shape the future of hospitality at PT. Harapan Graha Niaga.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs, ensuring a smooth and efficient process.
• Coordinate with housekeeping and maintenance teams to address guest concerns and requests.
• Provide exceptional customer service, ensuring guest satisfaction and loyalty.
• Develop and implement guest experience programs to enhance the overall stay.
• Monitor guest feedback and use it to improve service quality.
• Assist in the development of marketing materials and promotional events to attract and retain guests.
• Maintain accurate records of guest interactions and service requests.
• Participate in training programs to stay updated on industry best practices and new technologies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
• Minimum of 2 years of experience in a guest-facing role within the hospitality industry.
• Proficient in using hotel property management systems (PMS) such as Opera, Sabre, or similar.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.
• Previous experience in luxury hospitality is a plus.

🛠️ Keahlian

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