Outlet Operational Manager - Drive Excellence in Customer Experience & Team Performance

Are you a dynamic leader passionate about optimizing operations and elevating customer experiences in a fast-paced retail environment? We are seeking a highly motivated Operational Manager for our Outlet in Pandaan, Jawa Timur to drive operational excellence, enhance team performance, and ensure customer satisfaction. At Private Advertiser, we pride ourselves on delivering exceptional service and fostering a culture of continuous improvement. As our Outlet Operational Manager, you will play a pivotal role in managing daily operations, training and developing your team, and implementing strategies to boost sales and profitability.

In this role, you will oversee inventory management, staff scheduling, and store layout optimization to create an engaging shopping experience. You will also collaborate with cross-functional teams to ensure seamless execution of promotional events and seasonal campaigns. With a focus on data-driven decision-making, you will leverage tools like Excel and Power BI to analyze performance metrics and identify areas for improvement. This is an exciting opportunity to join a growing company and make a significant impact on our operations and customer experience.

📋 Tanggung Jawab Pekerjaan

• Manage daily store operations, including inventory control, staff scheduling, and sales targets.
• Train and develop a high-performing team to ensure exceptional customer service.
• Optimize store layout and merchandising to enhance the shopping experience and drive sales.
• Monitor and analyze sales performance using data analytics tools like Excel and Power BI.
• Implement and manage promotional events and seasonal campaigns to boost revenue.
• Ensure compliance with company policies and procedures.
• Collaborate with cross-functional teams to achieve operational goals.
• Continuously seek opportunities for process improvement and innovation.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Minimum of 5 years of experience in retail operations management, with a proven track record in driving sales and improving customer experience.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficient in using data analytics tools like Excel and Power BI.
• Knowledge of retail software and POS systems.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving and decision-making skills.

🛠️ Keahlian

Lowongan Terkait