Customer Service & Sales Support Executive

Join Megafab Engineering as a Customer Service & Sales Support Executive and play a pivotal role in ensuring seamless customer experiences and operational excellence. Based in the vibrant heart of Canggu, Badung, this position offers a unique opportunity to be part of a dynamic team that drives innovation and growth in the engineering industry. As a Customer Service & Sales Support Executive, you will be at the forefront of delivering exceptional service to our valued clients, while also supporting our sales team to achieve their targets.

In this role, you will be responsible for handling customer inquiries, resolving issues, and providing technical support to ensure customer satisfaction. You will also assist in the preparation of sales proposals, market research, and data analysis to support our sales team's efforts. Megafab Engineering is committed to fostering a collaborative and inclusive work environment, where your contributions will be valued and recognized.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
• Assist in the preparation of sales proposals, including market research and data analysis.
• Support the sales team by providing technical information and insights to help close deals.
• Maintain accurate records of customer interactions and sales activities using CRM software like Salesforce or HubSpot.
• Collaborate with cross-functional teams to ensure seamless coordination and delivery of projects.
• Stay updated on industry trends and best practices to enhance our customer service and sales strategies.
• Contribute to the development and implementation of customer service and sales support processes.
• Participate in team meetings and contribute to the continuous improvement of our customer service and sales support operations.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Marketing, Engineering, or a related field.
• Minimum of 2 years of experience in customer service, sales support, or a related role.
• Strong communication and interpersonal skills, with the ability to build rapport with clients.
• Excellent problem-solving and analytical skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in using CRM software like Salesforce or HubSpot.
• Familiarity with engineering industry standards and best practices.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English, both written and spoken, is a must. Knowledge of Bahasa Indonesia is a plus.

🛠️ Keahlian

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